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Contact Us

We’ve answered many common questions throughout our website for shoppers, consignors, and vendors—so take a moment to look around, you might find exactly what you need! But if you still have questions or need a little extra help, we’re happy to hear from you.

Here’s how to get in touch!

  • What is your No-Show Policy for consignors?
    Our No-Show Policy applies to consignors who register but fail to show up for their drop-off appointment and do not participate in two consecutive sales. We completely understand that plans can change! If you need to cancel your registration, please let us know as soon as possible via phone, email, or Facebook message. As we get closer to the sale, we limit the number of consignor spots and often have a waiting list. Not showing up without notice takes away the opportunity for others who are eager to participate. Thank you for your understanding and cooperation in helping us run a smooth and fair event for everyone involved.
  • Do I need to register for each sale, even if I’ve participated before?
    Yes! Each sale requires a separate registration, whether you're consigning or joining the Kids Crew. If you participated in the spring sale, you’ll still need to register again for the fall sale. Registering for each event helps us plan properly and ensures you're included in all communications and scheduling.
  • How should I price my items?
    Competitively price your items to sell. What would you pay? Normally 25-30% of retail is a good general figure to go by. Keep in mind that during these economic times retail stores are offering good deals. Our shoppers will be looking for GREAT deals. We’d rather give you a bigger check than a lot of unsold items. More suggestions are provided on the "Consignor Guidelines" page.
  • What if my item loses its tag or gets separated from its parts?
    Great question! This is why we strongly encourage writing clear descriptions on your tags—especially for multi-piece toys or items with accessories. Descriptions help us match lost tags to items that may have been separated during the sale. If we’re unable to confidently match a tag to an item, it will not be sold. Instead, those items will be placed on the Lost & Found table and can be recovered during consignor pick-up. Taking the time to label your items thoroughly helps ensure they stay together—and sell!
  • What is Kids Crew and why should I sign up?
    Kids Crew is an optional volunteer opportunity for consignors who want early shopping perks and extra profits! Kids Crew volunteers help before, during, and after the sale in various areas, depending on what shift they sign up for. Positions are limited and go fast — sign up in your consignor account under the Kids Crew section. By joining the Crew, you’ll get: 30–60 minute early access to the presale 5% more profit on your sold items
  • What happens to my unsold items after the sale?
    You can either pick up or donate your unsold items to ABC Kids, both options are available to select in your consignor account under the pick-up appointment section. To Pick up your unsold items, select a pick-up time that works for you. To Donate your unsold items to ABC Kids, select the "pick-up time" labeled "I WILL NOT BE PICKING UP MY ITEMS" (see image below).
  • What if I need help navigating my consignor account?
    We’ve got a tutorial that walks you through every single step — from registering to updating your contact info, creating tags to scheduling drop-off times, and more. Check out our step-by-step video guide here: https://shorturl.at/wJeoK.
  • When are you open?
    ABC Kids is a seasonal pop-up consignment event - we are NOT open all year long, only during specific dates, which can be found on our website. We have a spring/summer, fall/winter, and toy/holiday sale, every year.
  • Is there a cost to attend?
    Admission to the public is completely FREE, no preregistration or admission ticket is needed to enter during public hours.
  • What types of items are for sale at your events?
    Our sales feature a huge selection of gently used, high-quality items for babies and adolescent children. You’ll find everything from clothing (sizes newborn–18/20) and shoes, to toys, books, baby gear, furniture, games, outdoor play equipment, and more. We only accept items that are clean, in great condition, and meet current safety standards—so you can shop with confidence and score big savings on all the essentials (and extras) your kids need!
  • What payment methods do you accept?
    Cash, Check (local to Marathon County, with an ID, maximum of $200), or Credit Card (with a 3% processing fee).
  • Can I get a receipt for business expenses?
    If you pay with a credit card, you will automatically receive a receipt from Square to your email or phone number. If you pay with cash or check, please speak with a Kids Crew worker (blue apron) onsite in regard to receiving a receipt.
  • Do you have a hold area for items while I shop?
    Yes! We offer a Hold Table for shoppers with large purchases or full arms. Simply drop off your items at the table and receive a lanyard to remind you to return and claim your items when you're ready to check out. For large or bulky items that are difficult to carry, just speak with a Kids Crew member (look for blue aprons) to "claim" the item until you're ready to buy. Please only place items on hold if you're confident in your purchase, so we can keep things fair for other shoppers and the consignors. We also provide large shopping bags and laundry baskets to make shopping easier. However, we strongly encourage you to bring your own cart, utility wagon, stroller, or basket for the best experience!
  • Can I bring a wagon or stroller into the sale?
    Wagons & strollers are encouraged to, not only carry your kiddos, but to carry the amazing treasures you find throughout the sale!
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